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Try the test from another connection or from a cyber. If it tells you the same thing. It is fake. It is a booby trap to redirect you to a page to tell you that you will be disinfected, asks you for password data and there you are with your account.

This is what appears in a box when I log in, says so, for security reasons, your account is temporarily unavailable, unfortunately it seems that your computer is infected x a virus do not worry you eyudaremos to find and delete infected files immediately mind .y despues appears a small box q says, start and ago clik, and asks me q write, the name of the city where my mother was born, and I do not know, and I do not know q aser.

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Click Edit and on the next screen, click Get Started.  Next, select the method you would like to use for two-factor authentication.  You can continue with the text message or the third party authentication application option mentioned above.  Make your selection and click Next.

After setting up two-factor authentication, you had the opportunity to save a set of recovery codes as a backup. Perhaps you printed the code, took a screenshot or wrote it down and saved it in a safe place.

Now you must enter the data you are asked to enter below. The first thing you should do is write an email that is active and that you have access to, in it you are going to receive information about the status of your report.

The next step is very important because you will indicate to the platform that you are who you say you are. To do this you must enter this link.    It is important that you enter an identity document that is considered valid, these can be:

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Fortunately, there are several ways to regain access to our profile and all of them are very easy to apply. The path we take will depend mainly on what is the original reason why the account is currently blocked. These can be several and sometimes we will not need to do anything more than log back in normally, but in other cases it will be necessary to apply procedures a little more complex, but nothing you can not learn to do.

This is one of the most common reasons why a person can not access and although it seems incredible, many are those who end up abandoned for not knowing how to retrieve this information. But if you do the following, your profile will certainly not suffer this fate.

This usually happens quite a lot, since many of us open it with an email that we do not use much, which means that when we want to use it we do not remember it. Fortunately you will be able to know this information easily following these steps:

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Once you have downloaded and installed the corresponding one, you only need to open it. When you enter, the same App will ask you for the login information, just as we did from the browser, but only this time from the mobile.

But, in case of error or forgetfulness, you will have to proceed in the same way as I indicated above, following the guidelines set by the platform through the option «Have you forgotten your account information?

Although it was previously necessary to give our consent to keep the session logged in, things have changed for the better. And now the social network keeps our session open once we log in for the first time, either on the computer or on the mobile.